How are orders shipped?

We usually send by USPS priority mail unless 1. it is a large, heavy object which may go Parcel Post 2. books and cd’s are shipped by media mail For international delivery, we use first class international mail unless priority international is cheaper . All charges are estimates; you will be notified of any changes.

Can I get my order overnight?

Yes, if it is in stock and you place your order prior to noon Pacific Standard Time. Of course, you will be charged express mail or fed ex overnight.

How do I return an item?

Please let us know by email, giantsteps@comcast.net, re: the reasons. The item must be new, unused condition with all appropriate packaging or tags. Please send to:

Giant Steps PO Box 3602 Fremont CA 94539

Once we receive your package, we will credit you for the item but not for shipping costs.

Is something in stock?

To be sure, email us before you order.

If you need it by a specific date, please specify this in the special instructions section on the order form.

Do you gift wrap?

Yes, we will gift wrap without charge unless it is a gigantic item, like jumbo blocks. Tell us in the special instructions.

I don’t want a receipt enclosed…

We can put in a gift card or a packing list without prices. Please let us know.

Are your toys safe?

None of the toys on the site have been recalled. Most toys sold in the U.S. are made overseas: and the manufacturers are responsible for quality control.

Is Giant Steps paid for its reviews?

No. We only sell books that we’ve read and like. We at Giant Steps don’t always agree on a book’s merit; and there may be times when customers disagree with us. No one book fits all. We look for a strong story and age-appropriateness. Sometimes the writing may be wonderful, but the story just is not appropriate for the intended audience – content is too difficult or too easy, writing is below or above grade level.

Sometimes publishers provide free galleys for us to read prior to publication. Otherwise, we read professional journals to find books that we want to consider for a review.